Frequently Asked Questions

• How do I know that all my transactions and information is secure?
• To reduce the risk of unauthorized viewing of your Personally Identifiable information, your order transactions and your information, Merck limits the type of information we transmit to your browser when you visit and use our Web site. Whenever you place an order or access your account information, our secure server uses SSL (secure server software) to encrypt all information you input before it is sent to us.
• How do I establish an account with Merck?
• If you are a Distributor, please call the Merck Order Management Center at 1-800-MERCK-RX (1-800-637-2579) between 8 am and 6 pm Eastern Time, Monday through Friday, excluding holiday
• If you are Not a Distributor, please click on the forms tab.
• Where do I go for technical support?
Call the Merck Order Management Center at 1-800-MERCK-RX (1-800-637-2579) between 8 am and 6 pm Eastern Time, Monday through Friday, excluding holidays or click on Contact Us tab.
• What are cookies, and why are they used on the Merck website?
Cookies are a technology that enables web sites to store small bits of information on your computer, and then ask for that information back at a later time.
The Merck website utilizes cookies to more accurately track how many people use the website. They are also utilized for limited applications, which help to deliver selected information to the appropriate audiences. Cookies do not store personal information about website users without their consent (such as when one fills out the Merck WWW Survey).
In most cases, a site's usage of cookies is completely invisible to web users. However, some people may opt to enable a feature in their browser software, which notifies them when cookies are being exchanged. If you have enabled this feature, we apologize for any inconvenience such notifications may cause you, and assure you that Merck's usage of cookie technology is for the internal reporting of web site usage levels.